Protect Your Business From the Covid-19 Economic Downturn

Liza Rodrigues • Mar 17, 2020

We are in Uncharted Territory 

Store sign saying

Worried About Our Business

As business owners or executives, we are worried about the impact Cononavirus Covid-19 will have. Putting aside the fact that we must all do our part to help flatten the curve, which is to minimize the spread of the virus, we must also continue to pay salaries and put food on the table.

The chaos of volatile stock markets, continuous closures of events and community facilities, and schools is keeping us from being able to wrap our heads around a plan to ensure our businesses are still okay.

Flatten the Curve

As good citizens, we (most of us) have accepted the fact that isolation and avoidance of social physical contact must be avoided. It is our civic duty to do our part in keeping our community safe, and helping to flatten the curve.
a graphic showing the impact public health measures can have in flattening the curve of  Covid cases slowing down

We started by awkwardly looking for alternatives to greet each other, whether it was our colleagues, partners, or clients.

an illustration of people greeting each other

But we have moved on now to avoiding meetings altogether. The safest approach is to avoid any physical social encounters, which means that shopping, business meetings, and trade shows have stopped almost completely.

Consequences for Your Business

The economic experts have agreed that a recession is inevitable. What does this mean for your business? How can you minimize the impact?

If you are a B2B (business-to-business) business, your clients are evaluating their position as well. They are monitoring their market’s behaviour, and evaluating their costs. You may also be experiencing supply chain disruptions which prevents you from delivering on existing business.

an illustration of business to consumer business

If you are a B2C(business-to-consumer) business, your customers are not coming to your bricks-and-mortar shop anymore, and we do not yet know whey they will return. They too are anxious about spending - those who are paid hourly are unsure of their income, and others are weary of the inevitable recession.

Uncertainty of How Long this Uncertainty Will Last

an illustration of a person that doesn't know what to do during the Covid outbreak

Worst of all, we really don’t know how long this will all last. The Coronavirus Covid-19 is new and unpredictable. Though new information is available each day, it can be conflicting and we don’t really know who to believe.



Because of this, we are trying to avoid making decisions, we are unsure of what to do with our inventory, we don’t know if our clients are able to honour existing contracts, and we are worried about making payroll.

How Can I Minimize Negative Impact?

Here are a few tips on how to minimize the impact to your business, focussing on maintaining our relationships.

1. It is all about Communication

Make use of digital media to inform your clients of how you are managing the impact of the virus and what this means for them. Send regular emails, or possibly text messages depending on your business, that are informative and straight to the point.

2. Nurture Your Relationship

This is not the time to “hard sell” but rather to nurture the relationship with your clients. They need to know you care, and understand their concerns. Wherever possible, offer an olive branch to provide some ease to their concerns with you as their vendor. This could be in the form of financial relief, an offer of updates to procedures to consider less physical contact, and the choice of various methods of communication that do enable everyone to continue social distancing.
Illustration of stay

Stay “top of mind” for your clients and customers so that they know you care, they will continue to engage with you digitally and they will return in full earnest when life goes back to normal.



3. Stay Personal and Sincere

Our inboxes are flooded with “policy” emails, from services, vendors, partners, and or course government agencies. A personalized and authentic email is a welcome relief from this, and stands out - but get straight to the point.

Your Messaging Checklist

Here is your messaging checklist:

 

  1. List the concerns that you know your clients are facing
  2. Mention any measures you may be taking to make business with you easier for them
  3. Outline what your company is doing to do your part in minimizing the spread, and in keeping your staff and those in contact with your staff safe - flatten the curve
  4. Provide details on how you will continue communication

Establish Client Loyalty

With this approach, your clients have you in mind amongst the flood of information being broadcast daily during this pandemic. Your personal and honest voice will break through the noise to further build on your existing relationship.
an illustration of establishing client loyalty
Authenticity always wins.

Time to Innovate

We are in uncharted times, with a global epidemic which is inevitably leading us into a global recession. But out of this uncertainty can come innovation. It is time for you to think about new ways to communicate and engage your customers, digitally.

Do you have any questions on the above, or would you like to share your experience? Just email ideas@mawazo.ca or call +1 (833) 503-0807.


At Mawazo Marketing we work with owners of B2B companies who want to accelerate their business. We help them with a concrete digital growth plan, a  website that saves operational cost, and a digital marketing system that generates leads. For qualifying clients we offer a 5x ROI guarantee: if we don't reach the objective, then we pay back the difference. Book a Free Strategy Session to find out more.

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