Case Study: New Association Website to Manage Membership and Online Learning
How we supported a global association with a centralized website to facilitate membership, training, and communication
About the Company
The Global Assertive Community Treatment Association (GACTA) is a newly established international association of clinicians and researchers working in Assertive Community Treatment (ACT) and Flexible Assertive Community Treatment (FACT).
With over 30 experts participating from more than 35 countries, GACTA was formed to promote evidence-based practices, support professional development, and facilitate the sharing of knowledge across borders.
GACTA's mission includes the development and dissemination of international standards, fostering access to quality educational materials, and building a network of professionals committed to improving mental health care delivery.
The Problem
Over a two-year period, GACTA operated informally, with members collaborating through meetings and shared documents. While effective to a point, this approach limited their ability to scale. Key challenges included:
- No centralized communication hub
- Difficulty managing engagement across time zones
- Lack of infrastructure for sharing training and resources
- No system to manage membership or offer structured learning
- No efficient means to generate income, other than an annual global in-person conference, to generate funds
With a growing network and clear goals, GACTA required a professional website to act as a virtual meeting point and operational foundation. The organization needed support from a web development company that could guide the project from start to finish and provide ongoing expertise in business analysis, UX strategy and design, website development services, web design, and digital infrastructure.
Engagement Details
We worked closely with GACTA to plan, design, and launch their new platform. We advised on using the Umbraco Content Management System, as it accommodated all of their needs and was cost-effective.
The engagement included a complete set of deliverables:
- Conducted interviews with GACTA members to understand communication needs, user types, and time zone barriers
- Designed a user experience focused on easy access to shared resources, discussion forums, and community updates
- Facilitated feedback loops to ensure the platform reflected member priorities across regions
- Created a simple logo and visual identity for the newly formed organization
- Designed and developed the website in Umbraco CMS, including tools for:
- Purchasing courses, secure and tracked access to courses, testing, grading and generating digital certificates to students
- A resource library for shared materials
- A bulletin board for asynchronous communication
- A membership directory to support connection and management
- Revenue generation from membership fees and the purchase of courses, collected via the website
- Supported content gathering and copywriting to clearly express the organization’s global mission
- Integrated digital platforms for email marketing (Mailchimp) and payment (Paypal)
The resulting website includes functionality for member registration, access to paid training courses, quizzes with automated grading, and certificate delivery. This web app demonstrates the value of web development services that prioritize clarity, structure, and scalability.
Our team focused on creating a user-friendly experience supported by thoughtful website development strategy. The process included front-end design, back-end development, and content workflows tailored to the client’s unique needs. Attention was given to performance, responsive web design, accessibility, and future-proof planning.
The Result
Since its recent “soft launch” in August 2025, the GACTA platform has begun to meet its goal of connecting clinicians and researchers worldwide:
- Members from 12 countries joined within the first few months
- The site provides a scalable framework for online learning, certification, and event promotion
- GACTA now has a central platform to support its mission and continued growth
The website provides a strong foundation for expanding functionality and future web design improvements. Future website development phases may include multilingual support, various approaches for presenting course material, deeper facilitation of in-person conferences, and more.
From discovery to launch, our team built a secure, scalable platform that combines thoughtful UX design with modern web development best practices. Powered by Umbraco CMS, it delivers a flexible, maintainable framework that can grow alongside GACTA’s evolving needs. More importantly, it provides an accessible, reliable space for clinicians and researchers around the world to connect, share expertise, and strengthen mental health care through global collaboration.
Looking to launch a new platform for your association or training organization? Mawazo is a web development company that provides expert website development services, digital experiences, and strategic web design service for a wide range of clients. Whether your project involves a custom web app, scalable CMS, or improving your online presence, our team delivers high-quality development from discovery to deployment.
Our websites are built to perform, support growth, and reflect your goals. If you need support with website development, redesign, optimization, or new design features, we can help. From concept to completion, our team delivers custom web development solutions that align with your goals and elevate your digital experience.
Book a call or request a free quote today to get started.
Testimonial
I’ve been working with the team at Mawazo since 2022, and it’s always felt like a true partnership. Liza led the UX design for GACTA, and her expertise showed right away—she really understood how to create something clear, accessible, and user-friendly. Sarah managed the development side and made the whole process feel smooth and well-organized. We’ve now built two new Umbraco sites together, including GACTA’s, which was a brand new platform. Users can register, take courses, complete quizzes, get certified, and manage memberships—all in one place. My team and I are really happy with the result. Working with Mawazo has been great—they’re smart, kind, and great to work with.
— Dr. John Maher
President, Governing Council
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